& Returns

Refunds and Returns Policy

At Wildgoose Guesthouse, we aim to ensure that all our guests have a pleasant and enjoyable experience. We understand that sometimes plans may change, and you may need to cancel or amend your booking. Please read our refunds and returns policy carefully to understand your rights and responsibilities.

1. Booking Cancellations

• Cancellation Window: Cancellations made more than 14 days prior to your check-in date will be eligible for a full refund, minus a [processing fee if applicable].

• Late Cancellations: Cancellations made within 14 days of the check-in date will incur a [X]% fee of the total booking amount.

• No-Shows: If you do not arrive on your scheduled check-in date and do not inform us of any changes, the full booking amount will be charged, and no refund will be provided.

2. Early Departures

• Non-Refundable: If you decide to check out before your scheduled departure date, no refunds will be given for the remaining nights of your stay.

3. Room Changes

• Upgrades: If you wish to upgrade your room after booking, we will accommodate your request based on availability. Any difference in room rates will be charged, and this amount is non-refundable.

• Downgrades: If you choose to downgrade your room, the difference in room rates will not be refunded.

4. Special Offers and Packages

• Non-Refundable: All special offers, promotional packages, and discounted rates are non-refundable and non-transferable. This includes holiday packages and promotional discounts.

5. Payment and Refund Processing

• Refund Method: Refunds will be processed using the original payment method. Please allow [X] business days for the refund to appear in your account.

• Processing Fee: A processing fee of [X]% may be deducted from the refunded amount to cover transaction costs.

6. Force Majeure

• Unforeseen Circumstances: In the event of unforeseen circumstances beyond our control, such as natural disasters, pandemics, or government restrictions, Wildgoose Guesthouse reserves the right to offer a reschedule of dates or a voucher for future use, in lieu of a refund.

7. Non-Refundable Items

• Add-Ons: Any additional services or items purchased during your stay, such as meals, tours, or activities, are non-refundable once used or consumed.

• Gift Vouchers: Gift vouchers are non-refundable and cannot be exchanged for cash.

8. Contact Us

If you have any questions or concerns regarding your booking or our refund policy, please contact us at [contact information]. We are here to assist you and ensure your experience with Wildgoose Guesthouse is a positive one.